Tag Archives: social media management

Who’s your Digital Content Go-To?

Does your small business or nonprofit have a Go-To Person for digital content? We all know this person. Even though it’s not written in his or her job description, the Go-To Person has all the information that keeps your digital space humming, from the social media username and password combinations to the correct steps for accessing and updating the content management platform. When you ask them how they know all this stuff, they simply tap the side of their forehead with their index finger. Yup, it’s all up there.

This colleague is particularly helpful with juggling multiple social media accounts. Timing is of the essence when it comes to social media. You don’t want to spend an hour tracking down the correct email for the Twitter account. More importantly, you don’t have an hour. You don’t even know if you have access to post.

Ditto for the company website. It’s much easier to message that team member who knows each and every needed step required to update, post, or archive a specific chunk of content than attempting it yourself, wondering with every mouse click if the site is backed up on a regular basis.

In many organizations, it’s Go-To People, not Person. Digital content tasks must be sprinkled about, depending on who has enough time and expertise. Your summer marketing intern may have set up your Facebook business page, and your original web administrator may have created the LinkedIn page. They may have used personal emails, or created a new company email address, but you’re not entirely sure.

But what happens when the Go-To People leave the company? The intern returns to school, the original web admin goes to a startup. And the social media profile information, and instructions for updating the website have not been documented?   You have now inherited a digital content legacy issue.   Your newest hire – or worse, you, is now tasked with hunting down this crucial information and trying to sort it out.

Obviously, the best way to avoid this scenario is to document your social media profile information, as well as all other commonly performed digital content responsibilities, such as posting to your company’s blog. Right now, email or text your Go-To People for the information. Then document it. You may not use it immediately, but you’ll have it. For you, for your business, for your future new hires.

Another solution? Outsource your digital content management. Rather than relying on revolving colleagues and team members who get pulled away to do what they were hired for, having a dedicated Digital Content Go-To professional who will corral all your digital content information, and post it in a timely manner is a tremendous resource, enormous timesaver, and effective approach to managing your digital content.



Sharing buttons that beg

How do you feel about social sharing buttons on websites?  This is not be confused with social media icons that allow users to connect with a company’s social media platforms.  Social sharing buttons are usually located nearby chunks of content, allowing readers to share content with their social media platform of choice.

Their effectiveness is debatable, you can easily find research both in favor and not in favor of their influence on increased shares. Of course, content owners all want sharing, it’s wonderful for your content.  Sharing can lead to an increase of visitors to your website and if shared enough, boost your search engine results.

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